Shipping & Delivery Policy
Last updated: 🔁 01 September 2025
Cosmiq8 is a spiritual wellness division of DSL Verizons. We deliver both digital trial cards and energised physical cards to our customers. This Shipping & Delivery Policy explains how we process, ship, and deliver our products worldwide.
By purchasing from www.cosmiq8.com, you agree to the terms below.
- Types of Deliveries
- a) Digital Energy Card (Free Trial)
- Delivery Method: WhatsApp (primary), optionally Email.
- Delivery Timeline: Within 24 hours of receiving accurate details (name, date of birth, time, place).
- Cost: Free (trial is complimentary).
- Notes: As this is a digital service, no physical shipping is required.
- b) Energised Physical Energy Card
- Delivery Method: Courier partners (BlueDart, Delhivery, DTDC, India Post, or equivalent).
- Delivery Coverage: Pan-India shipping available.
- International Shipping: Coming soon (digital trial available worldwide).
- Processing Timelines
Order Confirmation
- Once payment is received, customers get an order confirmation email/WhatsApp within 24 hours.
Personalisation & Activation
- Each card is personalised using the customer’s birth details.
- Activation involves sacred geometry and energy alignment.
- Processing takes 2–3 working days before dispatch.
Dispatch & Courier Handover
- Orders are dispatched Monday–Saturday (except public holidays).
- Tracking details are sent via SMS/WhatsApp/email once shipped.
- Estimated Delivery Timelines (India)
- Metros (Hyderabad, Bengaluru, Mumbai, Delhi, Chennai, Pune, Kolkata): 3–5 working days after dispatch.
- Tier-2 & Tier-3 cities: 4–7 working days after dispatch.
- Remote/Rural areas: 7–10 working days after dispatch.
(Timelines are estimates; delays may occur due to courier disruptions, weather, strikes, or unforeseen circumstances.)
- Shipping Charges
- Standard shipping within India is included in the product price (unless stated otherwise at checkout).
- Express/priority shipping (if offered) may carry additional charges, displayed before payment.
- For international orders (when launched), shipping costs will be calculated at checkout.
- Tracking Your Order
- Customers will receive a tracking ID once the order is shipped.
- Orders can be tracked on the courier partner’s official tracking page.
- Cosmiq8 customer support is available for assistance if tracking is unclear.
- Delivery Attempts & RTO (Return to Origin)
- Couriers usually make 2–3 delivery attempts.
- If the customer is unreachable or address is incorrect, the parcel may be returned to origin (RTO).
- If RTO occurs due to customer error (wrong address, refusal to accept, unreachable number), re-shipping charges will apply.
- Delivery Areas
- Cosmiq8 currently ships physical products only within India.
- Digital trial cards are available worldwide via WhatsApp/Email.
- International physical deliveries will be announced soon.
- Delays Beyond Control
We are not liable for delivery delays caused by:
- Weather conditions, natural disasters, or strikes.
- COVID-19 or government restrictions.
- Courier partner issues.
We will support customers in tracking and resolving delays, but we cannot guarantee timelines in such scenarios.
- Damaged / Lost Parcels
Damaged on Arrival
- If the product is damaged during shipping, report within 48 hours with photos/videos.
- Cosmiq8 will arrange a replacement at no extra cost.
Lost Parcels
- If the courier confirms loss, a replacement will be shipped at no additional charge.
- Incorrect Address / Customer Errors
Customers are responsible for providing accurate shipping details (name, address, phone).
- If wrong details lead to non-delivery, re-shipping charges will apply.
- If order is undeliverable after repeated attempts, it may be cancelled without refund.
- Change of Address
- Address changes must be requested within 12 hours of placing the order.
- Once the order is processed/shipped, address changes may not be possible.
- International Orders (Future)
- Digital trials: Available instantly worldwide.
- Physical cards: Will soon be shipped globally via DHL, FedEx, or similar partners.
- Customers will be responsible for customs duties/taxes in their country.
- Contact for Shipping Queries
If you have issues with delivery, tracking, or courier delays:
DSL Verizons – Cosmiq8 Division
Building No: 9, 13th floor, Raheja Mindspace IT Park,
Mindspace, Madhapur Rd, HITEC City, Madhapur, Telangana, 500081, India
📧 support@cosmiq8.com
📞 +91-7989708953
- Liability
- Our liability is limited to replacing/refunding the product cost in cases of proven non-delivery or damage.
- We are not responsible for indirect or consequential losses due to shipping delays.
- Updates to Policy
Cosmiq8 reserves the right to update this Shipping & Delivery Policy. Changes will be posted at www.cosmiq8.com/legal/shipping/.